NCR_Cash_register_500
ncr

U.S.-based NCR Corporation (formerly National Cash Register) is a computer hardware, software and electronics company providing products and services helping organizations connect, interact and transact with customers. Today its key products are self-service kiosks, point-of-sale terminals, automated teller machines, check processing systems, barcode scanners, and business consumables.  Based in Dayton, OH, since its foundings in 1884, the firm sold most of its Dayton properties in 2009 and moved its HQ to Atlanta, GA.  It was bought by AT&T in 1991, and in 1997 was spun off as a separate company that has kept its original name.

NCR posted revenues of $6.123 billion in 2013.

TASKS:

Bastian was one of two business writers hired by a small technical consulting firm to work as a contract technical writer, full-time, at NCR’s Dayton headquarters facility.  For over eight months she researched, wrote, edited and desktop-published a collection of user manuals for NCR POS cash registers.  Bastian had to learn a new world of information about computer programming and software by interviewing her NCR team members working primarily in the onsite technical labs. She then took this complicated technical information and translated it into language which had to be understood at the 8th-grade level. Bastian began the project with no technical writing skills, but was successful due to hard work and dedication to the work. (She left just after NCR began a surprise downsizing of employees and contractors to find a more secure position.)

SKILLS:

Interviewing, writing, editing, desktop publishing, learning about NCR culture and hardware/software of NCR cash registers.

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